Client: Adore Your Outdoors

Service: Operational Snapshot

Focus: Operational visibility, performance and business resilience

About Adore Your Outdoors

Founded by Sonya Dibbin, Adore Your Outdoors provides immersive outdoor learning experiences, helping people develop practical skills, confidence and a deeper connection with the outdoors. The business has established processes, systems and automation to support its operations. With ambitions to strengthen commercial performance and long-term resilience, Adore Your Outdoors engaged Mantari Advisory to explore where operational improvements could add value.

How Mantari Helped

Mantari Advisory carried out an Operational Snapshot, providing an independent assessment of a key operational process and how it functioned in practice. Through structured discussions and a focused process review, we examined how the existing workflow operated, how supporting systems contributed to its delivery and where opportunities for improvement might exist. One of the most valuable findings was a gap in operational visibility. Although Adore Your Outdoors had a detailed understanding of how its processes were designed to function, there was less insight into what was happening at certain stages and how people were interacting with them. Without that visibility, it was difficult to establish which aspects of the process were performing effectively, where potential opportunities existed and which changes would be most worthwhile. Mantari's assessment brought these considerations into focus, distinguishing established findings from areas requiring further investigation. We provided prioritised, practical recommendations and a framework to help Adore Your Outdoors evaluate potential improvements, make informed decisions and monitor their effectiveness over time.

The Outcome

The Operational Snapshot provided Adore Your Outdoors with a fresh perspective on an established process, identifying considerations that had not previously been apparent despite the team's detailed knowledge of its operations. The business is now examining how people move through the existing process, identifying where improvements may be beneficial and testing changes individually rather than making assumptions about what needs to change. The review has also encouraged broader consideration of how its operations can support more sustainable and commercially effective ways of working.

In the Client's Words

"I know my business and my processes inside out, but Ceri showed me something I couldn't see for myself: I had a clear view of the process, but very little view of how people actually behave inside it, and where and why they drop off. The report is clear, practical and easy to act on. It doesn't tell you to rip everything up. It builds on what's already working, and it separates what the evidence shows from what is only a guess, which has stopped me jumping to conclusions."

Sonya Dibbin Founder, Adore Your Outdoors